When hiring, you need to provide your team with the right tools to be a successful member of your organization. The right tools start with a well structured and effective training program. Small companies might not be able to have a program in place right away; however, it is still a good idea to start building one piece by piece so you can have one ready when you get to a full growth stage. In the startup phase, you won’t have all the systems and processes in place to train people on, but you can still find plenty of training and coaching programs to use for your team with minimal investment.
In all trade industries, there are training programs available within each industry. You can check with vendors and suppliers to see if they offer any training. You should take advantage of any free program that you can. Even though you will sometimes have to pay for it, there is no greater investment you can make than in training yourself and your team. When you invest in your employees, you provide the skills necessary for them to get better at their jobs and most importantly you create loyalty. The more education you can provide your team, the stronger your company will be.
Once you get to a place of scalability, or the growth phase, it is important to have your own training program in place along with manuals. If people have manuals, they will be able to learn their job duties faster and perform at a higher level. Provide tools for every employee to know what to do each day in order for them to work as effectively and efficiently as possible. When scaling your business, you will want to start by determining what positions you will need to hire, how many people you will need, and at what time of year you will need to do it. Once you get your plan figured out then you will need to use a structured program to execute that plan effectively.
Build Your Own Training Program
To build an effective training program you will need 5 main components:
1. You will need an orientation in which the company policies and procedures will be explained. The orientation is a place to explain the purpose and the outcomes of the training as well as setting expectations for their daily responsibilities.
2. In-office training is usually done in a controlled environment. It can be at your office or at a rented space. During the training, you want to focus on the specific tasks that the trainee will be doing out in the field.
3. After training your new employees as much as you can in the office, you will want to train them in-field. This will be conducted on-site and it should be conducted by the most experienced person on the team.
4. The trainee should be evaluated at each phase of their training. The purpose of the evolution is to determine whether the trainee is ready to proceed with the next step in their training and ultimately to determine if they are ready to work out in the field.
5. Finally, there should be some kind of team-building event that welcomes the new employees into your company, while giving them a good sense of your company’s culture.
Training should be an ongoing process; as your company grows so does your program. You should always invest in continued education. This one isn’t just for your staff, it is also for you. As an owner, you should always be looking for opportunities to continue your own education and gain leadership and management skills.
Portions of this content was sourced and/or published in:
- Randy J. Brothers, Start It, Built It, Grow It